Webshop Booking Conditions

Last updated: June 2, 2020

Japan Travel KK is both a travel agency and an online reseller (“Webshop” or "Japan Travel Shop") of primarily other vendor’s products and services. Our travel agency (“TA”) Type 2 licence in Japan is 2-7033, and we are bound by the rules and regulations of Japan, which can be found here (Japanese).

Depending on whether you are a TA customer or a Webshop customer, our agreements with you differ. This agreement covers our Webshop service found here, and provides our terms and conditions for products and services sold by the Japan Travel Shop. By purchasing a product or service from the Webshop, you agree to these and the related terms and conditions set out below.

We define the "Japan Travel Shop" as an online store selling both our own products and services and those of other companies. When a product or service is produced by us, we will label it accordingly, otherwise, the products and services offered will come from other sources. Because there are other sources involved, you must not only read our terms and conditions but also those of the original source, which may have its own specific terms and conditions, and if so, they may supersede or be in addition to the terms and conditions set out herein. If you have additional questions about the overall terms and conditions, please contact our Webshop Help Desk.

You may only use this website for lawful purposes and you agree to the terms and conditions herein:

• We may modify or otherwise change the content of the website and you agree to be bound by those changed terms and conditions.
• You must be more than 13 years old to access this website.
• If making purchases through this site, you must be more than 18 years old or otherwise have the legal authority in your country to make such purchases.
• All users making a purchase will become registered members and will receive membership communications on a regular basis, which may be discontinued by changing the settings on your user account.
• You agree that all information supplied by you will be true and accurate, current and complete.
• If making purchases through this site, you must be more than 18 years old or otherwise have the legal authority in your country to make such purchases.
• If you have a membership account with us, it is your responsibility to guard the details and actual access of that account, and you will be solely responsible for access by another party to your account.
• We retain the right at our sole discretion to remove access to anyone on this website and to discontinue or change the services offered, at any time and for any reason.

Payment must be in Japanese Yen, and can be made by credit card (Visa, Master Card, American Express, Diners, or Union Pay), bank-to-bank telegraphic transfer, TransferWise or PayPal. We do not accept cash. A 3.5%–5% fee (see Payment Surcharges Table below) will be added to the reservation for all credit card and PayPal transfers. For wired bank transfers, the foreign exchange rate will be set by the receiving bank, unless you pay in Japanese Yen. For all bank transfers, you are responsible for all bank charges. Western Union and similar payment methods are not accepted.

Payment method surcharges

Japan Travel charges standard consumption taxes for all purchases from the Webshop, as these purchases are defined in Japanese tax law as being consumed in Japan. Certain of our other products and services also include customary taxes, such as hotels and entertainment tax, and unless shown separately are already included in the product or service.

You may not use this site for any of the following:

• Use with the intent to make false, fraudulent, speculative purchases, or any purchase in anticipation of increased demand and therefore resale.
• Access the site by robotic means, or by using scrapers, whether low-wage humans or software.
• Subvert any robot blocking files or other measures designed to exclude robots from visiting all or parts of our website.
• Use any device or software or human activity that is designed to interfere with the normal operation of our website, or to create unreasonable loads on our servers.
• Reproduce, duplicate, copy, sell, trade, resell, or otherwise commercially exploit the contents of our website, without seeking our written permission (and commercial terms) first.
• Frame or otherwise reproduce parts of our site on another site.
• Modify or attempt to modify, reverse engineer, the website or software code therein.
• Use our site or features therein in such a way that is unlawful, harmful, objectionable, or otherwise inappropriate, as determined solely by us.
• Post on or distribute from our website any material that violates the rights of third parties.
• Harvest names and contact information about individuals on our site.
• Place any advertising or other promotional information on our site.

As Japan Travel is a community site, you are likely to be leaving publicly viewable messages, comments, photos, articles, and other content (this section excludes credit card information and undisclosed personal details) on our site. You agree that in leaving such content:

• You are granting Japan Travel and its affiliates a perpetual, transferrable, irrevocable, non-exclusive, and royalty-free right to use, translate, edit, and reproduce that content for promotional and commercial benefit, or as Japan Travel may otherwise deem fit.
• If we wish to identify you as being the contributor of the content, the user name you have registered with the website may be used.
• You will not infringe any patent, trademark, copyright, or otherwise protected information, by publishing it on our site.
• You may not post any content which is unlawful, libelous, defamatory, obscene, harassing, threatening, invades privacy, abusive, fraudulent, or otherwise objectionable.
• You may not impersonate another person or otherwise misrepresent yourself.
• You may not upload viruses, corrupted data, or other harmful content.
• May be modified or deleted if in our sole opinion the content is of a commercial or promotional nature.
• Japan Travel takes and has no responsibility for data uploaded by you from being lost, corrupted, deleted, or otherwise damaged.
• Japan Travel takes no responsibility for errors and language that have been posted by you, or which may be inadvertently introduced through our system functions.

• Japan Travel is concerned about the integrity and confidentiality of your personal information, and unless otherwise stated will never share specific personal information with a third party, unless required to by law.
• Suppliers Exception. Naturally, where you are buying a product or service through us and we need to supply your personal information onward to the intended supplier, you give us permission to provide that information. We make every effort to use ethical and responsible suppliers, nonetheless, you agree that we are not responsible for the actions of those suppliers.
• We are not responsible for unauthorized access of your account by someone using your password and login information, with or without your permission, unless it is specifically due to a technical failure in our systems.

The Japan Travel Shop is NOT a travel agent. If you require a licensed travel agent’s services, please go to our Travel Agency subsite. The Japan Travel Shop is effectively a travel search engine that accesses travel services and products created or resold by Japan Travel and other companies and individuals. Accordingly, the display of such products and services on our website does not mean that we endorse, recommend, sponsor, or approve of any item on the Webshop, nor, except where specifically noted, are we affiliated in any way. Since some of our products and services displayed come from external suppliers, such as tours, activities and hotel aggregators, you agree that such descriptions are made on a reasonable best efforts basis and that we will not be responsible for variations in product/service descriptions to those actually experienced.

DUE TO THE UNPREDICTABLE NATURE OF THE TRAVEL BUSINESS YOU ACKNOWLEDGE AND AGREE THAT THE CONSIDERATION WHICH JAPAN TRAVEL IS CHARGING HEREIN MEANS THAT JAPAN TRAVEL SHALL NOT BE RESPONSIBLE TO YOU FOR ANY LOSS-OF-PROFIT, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; EXPENSES, OR LOSSES INCURRED DUE TO CHANGES IN ITINERARIES AND TRAVEL CANCELLATIONS); LEGAL CHALLENGE UNDER THE TOURISM OR OTHER LAWS, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

WITHOUT LIMITING THE GENERALITY OF THE PROVISIONS OF THIS SECTION AND EXCEPT TO THE EXTENT PROVIDED FOR HEREIN, THE MAXIMUM AGGREGATE LIABILITY OF JAPAN TRAVEL TO YOU OR TO ANY PERSON, ENTITY, FIRM OR CORPORATION WHATSOEVER ARISING OUT OF OR IN THE CONNECTION WITH ANY SERVICE DELIVERED HEREUNDER, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED ON BREACH OR REPUDIATION OF CONTRACT, WARRANTY, TORT OR OTHERWISE, SHALL IN NO CASE EXCEED ONE HUNDRED (100%) PERCENT OF THE PROFIT MARGIN RECEIVED FROM THE RELEVANT TRAVEL PRODUCT OR SERVICE SOLD. THE ESSENTIAL PURPOSE OF THIS SECTION IS TO LIMIT THE POTENTIAL LIABILITY OF JAPAN TRAVEL ARISING OUT OF THIS AGREEMENT. THE PARTIES ACKNOWLEDGE THAT THE LIMITATIONS SET FORTH IN THIS SECTION ARE INTEGRAL TO THE AMOUNT OF CONSIDERATION LEVIED IN CONNECTION WITH THE PRODUCT SUPPLIED OR SERVICE BEING RENDERED AND THAT TO ASSUME ANY FURTHER LIABILITY OTHER THAN AS SET FORTH HEREIN WOULD REQUIRE SUCH CONSIDERATION TO BE SET SUBSTANTIALLY HIGHER.

Japan Travel is not liable for any bodily injury or harm, accidents, property damage or personal loss as a result of, but not limited to: physical exertion for which the participant was not prepared; travel by plane, train, car, bus, boat or other mode of transportation (such as bicycle, horse, foot, kayak); consumption of alcoholic beverages; high altitude; forces of nature, such as high winds, hurricanes, flooding; heat exhaustion, equipment failure; civil unrest or terrorism; or the availability of medical services in remote areas and the quality thereof.

Therefore, as lawful consideration for being permitted to participate in any tour or other product or service offered on the Japan Travel Shop, I hereby RELEASE AND DISCHARGE IN PERPETUITY, JAPAN TRAVEL FROM ANY AND ALL LIABILITY, EXCEPT AS CAUSED BY THE GROSS NEGLIGENCE OF JAPAN TRAVEL, ARISING FROM MY PARTICIPATION IN ANY TOUR OR OTHER PRODUCT OR SERVICE. I agree that this release shall be legally binding upon me personally, all members of my family and all in my care who are also traveling with me, my heirs, successors, assigns, and legal representatives. It is my intention to fully assume all the risks associated with my trip to Japan and to release Japan Travel from any and all liabilities to the maximum extent permitted by law.

If you are buying food-related or mobility services from our Webshop, please be aware that Japanese suppliers have a limited awareness of special dietary and special physical needs. If you subsequently consume one of the products or services sold on our site and have an allergic reaction or physical distress, we will NOT take responsibility for that outcome. We suggest that if you have special dietary or other special needs, you consider purchasing a custom tour from our Travel Agency team.

Each customer will be expected to have a valid passport, applicable visas, invitation and other immigration documentation arranged prior to purchase of products and services from our Webshop. Failure to obtain these documents shall NOT serve as an excuse for refund claims following purchase. You can find out more about visas and other immigration requirements at the following site: https://en.japantravel.com/guide/japan-visa/34951

Products and services purchased of our Webshop, unless otherwise stated, do NOT include travel insurance. Therefore, is you wish to obtain travel insurance you will need to either buy it from us or a third party. We recommend a minimum coverage of loss of property, third party damage (if you are driving or using rental equipment), illness, third-party injury, personal injury, evacuation, and death.

It is agreed by and between us and you that all disputes and matters whatsoever arising under or in connection with or incidental to the responsibilities of Japan Travel in respect of tours shall be subjected to the laws of Japan and the parties agree to be subject to the exclusive jurisdiction of the courts of Japan.